Announcements were heard as promises
What they assumed
A benefit announcement is an HR communication — informational, revisable, and evaluated on its policy merits.
What WCR4™ reveals
Women were not processing the 2022 announcements as policy. They were processing them as promises about whether an institution would protect them when it became costly to do so. Relief and gratitude are relationship emotions, and they set a relationship expectation.
Which is why the withdrawal is not experienced as a policy change. It is experienced as a broken promise — a category of harm that does not respond to a revised benefits summary.