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Watch Shampaigne decode consumer behavior and challenge conventional marketing wisdom
An innovative research method that goes beyond the typical consumer research process. This method uses a holistic approach that incorporates the emotions, gender socialization, intersections, and legacy of women consumers to create a life-long commitment to your brand that is passed down for generations.
Marketing gurus love talking about emotions. They know women make purchasing decisions from the heart. The problem? Most brands weaponize this insight, launching campaigns that systematically exploit insecurities about body image, domestic performance, and self-worth. It works, briefly. Fear-based manipulation drives short-term sales while destroying long-term trust.
We're calling bullsh%t on this approach.
The WCR4™ Method treats emotions as a diagnostic tool, not a manipulation tactic. We excavate the root cause of emotional responses, moving past surface-level feelings to understand what women are actually experiencing when they encounter your brand.
Here's the difference in practice: A luxury kitchen appliance promises to save an hour daily on meal prep. Traditional marketing creates an ad featuring a frazzled mom failing at dinner, drowning in domestic chaos. The subtext screams: You're inadequate. Buy this to stop being a bad mother.
Our research reveals something entirely different. The dominant emotion isn't guilt. It's bone-deep exhaustion coupled with hunger for personal agency. She doesn't want the appliance to perform domesticity better. She wants that recovered hour for her neglected hobby, her relationship, herself.
Social standards that influence and aggrieve women don't disappear at checkout. They show up as hesitation, abandoned carts, and immediate buyer's remorse. Traditional consumer research misses this entirely, treating longer conversion times as friction instead of what they actually are: the weight of lifelong conditioning playing out in real time.
We call it Purchase Panic. It's imposter syndrome manifesting at the cash register. For women, clicking "buy" on high-value purchases triggers an internal interrogation rooted in gender socialization: Do I deserve to spend money on myself? Should this go toward the household instead? What if I fail?
Consider a $997 online course designed for career advancement. A woman reaches checkout, hesitates, and either abandons the cart or completes the purchase only to immediately request a refund before logging in. This isn't price sensitivity. It's financial self-sabotage driven by invisible scripts about self-sacrifice and worthiness.
The fix isn't aggressive sales tactics. It's validation.
Age, income, education, location. Every consumer research project collects these data points. Most stop there, treating demographics like isolated facts instead of intersecting forces that shape how women navigate the world.
The WCR4™ Method refuses that laziness.
A single demographic variable tells you who she is. The intersection tells you how she experiences reality and why she makes specific choices. This distinction separates superficial segmentation from actual understanding.
Take a financial wellness app targeting women across income and age brackets. Traditional research creates a broad segment: "Women aged 35-45 earning over $75,000." Clean. Useless.
Our intersectional approach reveals two radically different realities within that same demographic bracket - one needs debt restructuring, the other needs wealth building strategy. Same age. Same income. Completely different needs.
Women's purchasing decisions aren't purely rational. They're haunted by generations of inherited beliefs about money, worth, and what "people like us" are allowed to have.
Did your grandmother use Pine-Sol or Lysol? As a child, you couldn't distinguish between them. But she had fierce brand loyalty, and somehow that allegiance transferred to you. This is legacy consumerism. The financial autobiographies passed down through mothers, grandmothers, and female mentors that create powerful, often unconscious consumer inertia.
Consider a millennial woman with comfortable income who refuses to buy premium cookware despite being able to afford it. Traditional research sees frugality. We see inheritance.
Our digging reveals her Depression-era grandmother operated under an unspoken rule: "Nice things are for guests and special occasions only." The good china stayed locked away. The family ate on chipped dishes daily.
For premium cookware brands, marketing durability misses the point entirely. You must disrupt the inherited script and grant permission. The message shifts from product features to daily ritual and self-worth: "Life is the occasion. Your everyday deserves quality."
Shampaigne Graves calls out the marketing industry's dirtiest secret: most brands are still running manipulative campaigns that exploit women's insecurities instead of understanding their actual needs.
As a Women's Consumer Research Strategist, she created the WCR4™ Method to help organizations decode the $31.8 trillion women's economy by examining four critical pillars: Emotions, Gender Socialization, Demographics and Intersectionality, and Legacy Consumerism. Her work challenges companies to replace pink-washing with precision, stereotypes with data, and manipulation with empathy.
She's the researcher who identified "Purchase Panic," the phenomenon where imposter syndrome manifests at checkout, driving cart abandonment and buyer's remorse. She's the strategist who revealed how legacy consumerism (the financial beliefs inherited from grandmothers and mothers) creates invisible barriers to purchase that traditional research completely misses.
Her insights have reached over 10,000 people across 60+ speaking engagements nationally and internationally. She's been featured in Newsweek, Scripps News, WCPO ABC, MSN, and Observer as an expert on consumer psychology, AI ethics, and women's purchasing behavior.
Schedule a Call with ShampaigneI start with 100 hours. Not because it sounds impressive, but because that's how long it takes to dismantle your organization's assumptions about women consumers and replace them with actual truth.
Great conversion strategy requires clear goals and KPIs. But before looking outward at customers, I look inward at your organization.
I interview stakeholders from entry-level support staff to C-suite executives, uncovering the story of who they believe your women customers are and how your product fits into her life. This reveals the top-down narrative driving your current strategy.
The disconnect is always significant. The Boardroom's perception rarely matches what the Customer Service team knows to be true.
This is where I connect the dots between your women customers and company goals through Research Accounting. I audit existing data and gather real-time intelligence to generate research-backed reports.
The scope includes reviewing previously collected feedback (surveys, reviews, ratings) to reveal the story you already know but haven't interpreted correctly. Plus real-time observation through social listening, brand reputation scores, CX analysis, secret shopping, and immersion days with evangelists.
Now that you have clarity on who your women customers actually are, you need a plan to reach, reassure, and retain them.
I generate research reports that inform a final action plan, bridging the gap between your organizational goals and her needs using the four pillars of the WCR4™ Method: Emotions, Demographics and Intersectionality, Gender Socialization, and Legacy Consumerism.
These aren't temporary fixes. I build evergreen systems. Your sales, marketing, and CX teams get trained (or retrained) to anticipate objections and understand long-term customer needs.
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Good thing for you that I'm a keynote speaker and workshop facilitator as well.
I adore working with conferences, events, and the media to create keynotes, workshops, and contributions that give audiences a deeper understanding of the surprising social, political, and cultural forces that shape women's buying behavior.
Ready to decode why women buy? Let's schedule a call to craft a compelling, data-backed strategy that speaks directly to your organization's growth objectives.
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